Consumer Information


  • The Processes

All Arctic Blast Treats products undergo a thorough lyophilization process, commonly known as freeze drying. This method involves freezing the product, then reducing the surrounding pressure to allow the frozen water in the product to evaporate directly from ice to vapor.


  • Allergies

Each item is pre-packaged prior to lyophilization and after completion is sealed within Arctic Blast's specialized packaging to ensure freshness and quality. Product descriptions provided with our items are sourced directly from the manufacturer to ensure accuracy.

Despite our stringent processes, cross-contamination is possible, even from the manufacturer, with nuts, eggs, and milk products. Specifically, our products may come into contact with:

  • Nuts: This includes tree nuts such as almonds, walnuts, pecans, and cashews, as well as peanuts, which are legumes but carry similar allergenic properties.
  • Eggs: Products might contain traces of egg proteins, which can provoke reactions in sensitive individuals.
  • Milk: Traces of milk or dairy derivatives could be present, which might affect those with lactose intolerance or milk protein allergies.

We advise consumers with food allergies to contact us if they have any questions in regards to the ingredients of the products. We can be reached by email at info@arcticblasttreats.com

    • Returns/ Refund

    At Arctic Blast Treats, we strive to ensure that you are completely satisfied with your purchases. To support this, we accept returns for nearly any reason within 7 days of delivery. To make a return, simply access the self-return function available in your profile on our website.

    Please note that customers are responsible for the cost of return shipping. Additionally, to cover the costs associated with restocking, a fee of 30% of the purchase price will be deducted from any refunds on returned orders.

    In the event that your product is damaged during shipping, we ask that you send us pictures of both the box and the damaged products. Upon reviewing the damage, we may provide compensation through a gift card, which you can use for any future purchases in our online store.

    If, for any reason, your shipment is sent back to us and you wish to have it re-delivered, you will be required to pay the full cost of shipping and a reshipment fee. We will issue an invoice for these costs to the email address you provided. Please understand that if an order is returned for reasons beyond our control, we cannot offer a refund.

    Arctic Blast Treats reserves the right to change or modify this policy at any time to better serve our customers and adapt to evolving business needs.

    Freshness Guarantee

    At Arctic Blast Treats, we pride ourselves on the quality and freshness of our products. We guarantee that all items will arrive in peak condition, bursting with flavor and freshness.

    Refund Eligibility: If you receive a product that does not meet your expectations in terms of freshness or quality, please contact us within 48 hours of delivery. We request that you provide details of the issue and, if possible, photos of the product, to help us understand the concern better.

    Resolution Process: Upon receiving your feedback, we will assess the situation and, if the product is found to be below our standards, we offer the following resolutions:

    1. Replacement: We can send a replacement for the substandard items at no additional cost to you.
    2. Refund: If a replacement is not feasible or you prefer not to have a replacement, we will issue a refund for the compromised items.

    Additional Information:

    • This policy is applicable only to concerns regarding freshness and quality. Other aspects such as personal taste preferences do not qualify for refunds under this policy.
    • Refunds or replacements are limited to the value of the affected goods and do not cover consequential damages.

    We encourage our customers to inspect their orders upon arrival and reach out to us immediately if there are any concerns related to the freshness and quality of the products.

    Policy Updates: Arctic Blast Treats reserves the right to modify this policy at any time to ensure that it aligns with our commitment to customer satisfaction and product excellence.